Frequently Asked Questions

Is ordering online secure?
Yes, we use advanced encryption and security measures to protect all transactions and personal details.

How do I place an order?
Simply add items to your cart, proceed to checkout, fill in your billing details, and confirm your order.

What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Credit/Debit Cards (Visa, MasterCard)
- Bank Transfers
- Mobile Wallets (EasyPaisa, JazzCash, PayPal, etc.)

Can I modify my order after placing it?
Yes, you can make changes within 24 hours before the order is shipped.

How can I cancel my order?
You can cancel your order by logging into your account, calling our support team, or during the confirmation call.

What are your shipping charges?
We offer FREE shipping across Pakistan.

Which courier services do you use?
We deliver via M&P, TCS, and Leopards Courier, PostEx Services.

How long does delivery take?
Orders are delivered within 2-3 business days after confirmation.

Do you offer international shipping?
Currently, we deliver only within Pakistan, but we are working to expand globally.

Can I track my order?
Yes! We provide a tracking number via email or SMS once your order is shipped.

What is your return policy?
We have a 7-day return policy for unused products in their original packaging.

How do I return a product?
Contact customer support, securely pack the item, and ship it via a reliable courier.

Do your products come with a warranty?
Yes, we offer manufacturer warranties on select products. Contact us for warranty claims.

Are your products genuine?
Yes, we sell 100% authentic and brand-new products.

How do I order an out-of-stock product?
You can pre-order by contacting us via email or phone.

Do you offer bulk purchase discounts?
Yes! Contact our sales team at support@fatastec.com or +92-309-9666185 for special offers.

How do I contact customer support?
You can reach us via email, phone, or live chat on our website.

Do you provide product installation support?
Yes, we offer guidance for product setup via email, chat, or call.

Do you have any ongoing promotions?
Yes! We frequently offer seasonal sales, flash discounts, and bundle offers.

Do you offer student discounts?
Yes! Students can avail of exclusive discounts on selected items.

Do I need an account to place an order?
No, you can place an order as a guest, but having an account allows you to track orders.

How do you protect my personal information?
We use SSL encryption and do not share your data with third parties.